Transfers and Chauffeur Service - Terms of service

  1. General

1.1. The transfer service is operated by the company Balearic Vip Services SL alias VIP Services Mallorca, a Liability Company registered in Spain (company registration number B16593626 and its VAT registration number is ESB16593626).

This Agreement (hereinafter referred to as the “Agreement”) shall come into force and become legally binding for the Company and the client (hereinafter referred to as the “Client”) at the moment when the Client first starts to use the Service.

1.2. When starting to use the Service, the Client shall be deemed to have accepted the terms of this Agreement without any reservations, exceptions or limitations not contained herein. In case of the Client’s disagreement with any provision of this Agreement, the Client shall not use the Service.

1.3. The Company reserves the right to change or modify this Agreement at any time and in its sole discretion and with no prior notice. A new version of this Agreement shall come into effect when posted on the Site. By continuing to use the Service, the Client confirms his acceptance of the revised Agreement. If the Client does not agree to the revised Agreement, the Client may not use the Service.

  1. Booking and Payment

2.1 Bookings may be made online on the VIP Services Mallorca website. Where two or more people are included in the same booking, the person making the booking (“the Lead Party” or “you”) shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these terms and conditions on behalf of himself or herself and each member of the party. 

The Lead Party must follow the process for making the booking and paying for the services. The Lead Party must be at least 18 years of age.

2.2. Full payment is required before the time of pickup or before starting any chauffeur service.

On receipt of such payment, we will process the booking, we will send to the Client the booking confirmation details of the persons involved in the booking and the transfer services which you have booked. 

A legally binding contract will be created between the Lead Party (and all of the passengers listed on the booking) and our company when the payment is processed, and we provide confirmation of the booking. No binding contract is created until full payment has been received by us. We are an online company and therefore all communication with you shall be via our website, app or email and Whatsapp.

  1. Cancellation 

3.1. In the event of cancellation 24 hours prior to travel you will be subject to a 100% loss of deposit. If you cancel within 24 hours of travel you will be liable for the full cost of your booking, and/or the charges attached to the specific cancellation policy of the supplier booked. These charges are advised at the time of booking.

3.2. It is the Lead Party’s (or the agent, or any other person acting on behalf of the passengers whose names appear on the booking) responsibility to check all of the details of the booking prior to travel and inform our company as soon as possible if there are any errors. Our company cannot be held responsible or liable for timeliness, accuracy or quality of the services due to incorrect information provided at the time you confirm the booking.

3.3. Where possible and if notified by the supplier we will contact you to advise if incorrect information has been provided by you on the booking, so that you may have an opportunity to amend the incorrect details. In this circumstance, you must provide the requested amendment information at least 48 hours before the travel date, or this will result in the affected booking being cancelled and a refund equivalent to 75% of the value of your booking being issued.

If any errors in the information provided by you result in a change to the cost of the services, you will be liable for that cost. In the event that you fail to pay for any increased costs due to incorrect information provided by you, VIP Services Mallorca reserves the right to cancel the services without any compensation or refund liability to you.

  1. Child Seats

Our company ensures that child seats are provided, where they have been requested.

  1. Liability 

To the fullest extent permitted by law, the Company expressly disclaims all liability for any loss whatsoever, and howsoever caused, incurred or suffered by you or anyone else, and including any loss arising from or in connection with: 

(A) any inaccuracy, incompleteness or delay in any information provided to the User; 

(B) any transaction failure which may occur when the User seeks to make payment; 

(C) any malfunction, instability, or another breakdown of any software used by the Company for the provision of the Service; 

(D) any disclosure, loss, theft, destruction or inaccessibility of the User’s account, password or other data (including the User’s or any other person’s failure to keep these secure, safe and confidential); 

(E) termination of this Agreement at any time and for any reason;

(F) any failure of the Service to be used in any specific way or to meet any specific purpose or requirements; 

(G) any war, riots, restraints imposed by any governmental or semi-governmental or regulatory authority, industrial or trade disputes, fires, explosions, storms, typhoons, floods, lightning, earthquakes and other natural calamities. 

The Company shall have no liability, however arising, for any indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage arising out of or in connection with the provision of the Service hereunder, or otherwise related to its subject matter, regardless of the negligence (either active, affirmative, sole, or concurrent) of the Company, even if the Company has been advised of the possibility of such damages. 

The Company shall not be liable for any damages, liability or losses arising out of: 

(A) the User’s use of or reliance on the Service or the User’s inability to access or use the Service; or 

(B) any transaction or relationship between the User and any Carrier, even if the Company has been advised of the possibility of such damages. 

The Company shall not be liable for delay or failure in performance resulting from causes beyond the Company’s reasonable control.

The Company’s aggregate liability to the Client for any claims for damages (whether under contract, tort, warranty, or other law) resulting from, arising out of, or in connection with this Agreement, or otherwise related to its subject matter, will under no circumstances exceed the Transfer Price paid by the User to the Company in connection with the relevant Transfer.

We have a duty to select suppliers of transfer services using reasonable skill and care. We have no liability to you for the actual provision of the services.

We, and each of our group companies, officers and employees, exclude all liability and responsibility for any amount or kind of loss or damage that you may incur (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable, in connection with your booking; the services; and/or your use of the Company. 

We exclude all representations and warranties relating to the transfer services that you have booked through us to the fullest extent permitted by law. 

Nothing in these terms and conditions excludes or limits: (i) our liability to you for any death or personal injury resulting from our negligence; (ii) any of your other statutory rights as a consumer that cannot be excluded or limited. 

  1. Fees Policy and Waiting Times

For transfer services, no surcharges are applied in the case of airport pickups for a waiting time of up to 90 minutes after the agreed pickup time, at which flight delays or earlier flights lead to a deferral of the scheduled pickup time by the planned period of time between the planned arrival time and the original pickup time, and up to 15 minutes from the agreed pickup time in all other cases

Each additional hour of waiting time will be calculated as a flat-rate, including VAT, according to the hourly booking prices of the particular area as well as the vehicle category.